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Delivery and Returns


Delivery and Returns
Domestic 1-3 Business Days $5. Free on orders of $150 or more
Australia 3-7 Business Days $25. Free on orders over $400
International 3-10 Business Days $50

Items are posted on the next business day following payment. All packages are sent tracked and a signature is required. Please provide an address where the package can be signed for, at which point the responsibility for your purchased goods passes to you. We can not be held responsible if a parcel is lost, stolen or damaged after delivery of your purchase to the shipping address. Some orders may experience customs delays. Unfortunately, we have no control over these charges or delays and cannot predict what they may be. We suggest that you contact your local customs office for additional information. Please note transit times above are provided by the carrier and are not necessarily guaranteed. 

Domestic
Free with any purchase over $150. For any orders less than $150 we charge $8 within New Zealand. We post using NZ Post courier and a signature is required.

Australia
Free with any purchase over $400. For orders less than $400, we charge $20 New Zealand dollars. We use New Zealand post-courier and signature. The items are tracked and a signature is required. We can also use any other international delivery service if requested. All international deliveries may be subject to local import duties and taxes. Please be aware that our shipping costs do not account for any extra fees charged on arrival. These fees are to be paid by the recipient of the package. All sales are made in New Zealand dollars and include GST. For Australian deliveries please allow at least 3-7 business days for delivery.

 

Rest of the world
Free with any purchase over $500. For orders less than $500, we charge $30. We use New Zealand post-courier and signature. The items are tracked and a signature is required. We can also use any other international delivery service if requested. All international deliveries may be subject to local import duties and taxes. Please be aware that our shipping costs do not account for any extra fees charged on arrival. These fees are to be paid by the recipient of the package. All sales are made in New Zealand dollars and include GST. For international deliveries orders please allow at least 3-10 business days for delivery.

 

Returns and Exchanges 
You are welcome to return an item you purchase within 14 days of receipt. We will exchange this item for another item or a store credit. This will be valid for 12 months from the date of issue. Before an item is returned please contact us at enquiry@markcrane.co.nz to explain which items are to be returned. They must be posted back using track and signature. The items are your responsibility until we receive them. We will credit or exchange your item and post another exchanged item free of charge. We will only accept returns in their original, undamaged, unwashed condition. Please understand that we will not be able to exchange or provide credit for any items returned to us damaged or soiled. 

International returns or exchanges
We ask that you bare all charges for returning items to us and for postage of the new (exchanged) item to your location and any additional duty costs.

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